The check-in time at the resort is at 3 PM and the check-out time is at 11 AM. The check-out lunch is included in the stay, and guests can access the leisure facilities and enjoy the All-inclusive meal plan until 3 PM on the departure date. It is necessary to return the room by 11 AM at the reception to proceed to the restaurant (lunch is served from 12 PM to 3 PM). Early check-in and late check-out are available at an additional cost and can be arranged directly at the reception without a guarantee of accommodation access. To ensure access to the accommodation, contact the reservations department by phone at 08000481000 or by email at reservas@costao.com.br.

The Hotel Internacional is a sophisticated structure very well located in front of Santinho Beach. It consists of four interconnected blocks, where the accommodations are modern suites with sea views. The advantage, besides the paradisiacal landscape, is the easy and quick access to the beach, restaurants, and social area, where all the leisure and entertainment facilities of Costao do Santinho are at your disposal. The categories of apartments available in this part of the Resort are: Junior, Luxury, Master, and Imperial Suites. The villas' apartments are distributed across 14 buildings within the complex and feature the historical aspects of local Azorean colonization in their charming and rustic architecture with exposed brick, arches, and colored openings. The villas farther from the social area have their own pools, offering greater convenience. The categories of apartments available in the villas are: Superior, Superior with garden views of 1 bedroom, Superior with 2 or 3 bedrooms with garden or sea views. In addition to the differences described above, guests who stay at the Hotel Internacional are entitled to some benefits: • Credit per adult over 18 years old to be used at the Rancho do Pescador restaurant. • 01 spa treatment per adult over 18 years old lasting 20 minutes. • For 7-night packages, the apartment will have access to one more restaurant reservation. • Stella Artois beer in the apartment minibar. The services listed above are exclusive to packages in the Hotel Internacional suites. They are not valid for upgrades or complimentary offers. Scheduling of resort activities will be subject to availability.

Junior Suite: Cozy and sophisticated, it is the compact version of all the luxury of Hotel Internacional. It has a bedroom with a balcony and a whirlpool. Accommodates 2 adults and a baby up to 3 years old in a crib (we provide a complete kit with a high chair, crib, and bathtub). Luxury Suite: Ideal for couples with children, it has a full kitchen, living room, and balcony. Accommodates 2 adults, 2 children (aged 4 to 11 years, in extra beds), and 1 baby up to 3 years old in a crib (we provide a complete kit with a high chair, crib, and bathtub). Master Suite: Features a bedroom with living room, balcony, whirlpool, and mini kitchen with microwave. Accommodates 2 adults, 1 child (aged 4 to 11 years, in an extra bed), and 1 baby up to 3 years old in a crib (we provide a complete kit with a high chair, crib, and bathtub). Imperial Suite: The refinement of the most luxurious suite in the resort and the comfort of feeling at home on the beach, with plenty of space for the whole family. It has two bedrooms with balconies, two bathrooms, living room, and full kitchen. Accommodates 4 adults, 2 children (aged 4 to 11 years, in extra beds), and 1 baby up to 3 years old in a crib (we provide a complete kit with a high chair, crib, and bathtub).

Superior: Next to the native forest and surrounded by the inspiring gardens of the resort, it is the ideal room for those seeking tranquility and moments for two. It has a bedroom with bathroom, minibar, air conditioning, cable TV, and built-in wardrobes. Accommodates 2 adults and one child aged 4 to 11. Superior 1 bedroom: Offers freedom and practicality in a complete structure. It has a dining room, living room, full kitchen, service area, and barbecue. 1-bedroom apartment that accommodates up to 2 adults, 2 children (aged 4 to 11, on extra beds), and 1 baby up to 3 years old in a crib. Superior 2 bedrooms: Two bedrooms, balcony, living and dining room, full kitchen, service area, and barbecue. Up to 4 adults and 2 children on an extra bed. Superior 3 bedrooms: Three bedrooms with balcony, living room, dining room, full kitchen, service area, and barbecue. Up to 6 people. Luxury 1 bedroom: Relax with great comfort and freedom in this spacious and modern accommodation, with a complete residential structure. This 1-bedroom apartment has a dining room, living room, kitchen, and balcony. Accommodates up to 2 adults, 2 children aged 4 to 11 on extra beds, and 1 baby up to 3 years old in a collapsible crib. Baby bathtub and stroller rental available for an additional cost. Luxury 2 bedrooms: More space and even more comfort. Ideal for larger families, this apartment accommodates up to 4 adults and 2 children aged 4 to 11 on extra beds, as well as 2 babies up to 3 years old. It has 2 bedrooms, balcony, living and dining room, and kitchen: all in a new and modern environment. Baby bathtub and stroller rental available for an additional cost. Luxury 3 bedrooms: Contemporary and utilitarian architecture, divided into various environments with a view of the lush nature of Praia do Santinho. Three bedrooms with balcony, living room, dining room, and kitchen. Ideal for those coming to enjoy with family or friends, as it accommodates up to 6 adults, 2 children aged 4 to 11 on extra beds, and 3 babies up to 3 years old in a collapsible crib. Baby bathtub and stroller rental available for an additional cost.

All leisure guests of the Resort, regardless of the chosen apartment, are entitled to the meal system. All Inclusive: Breakfast, Lunch, and Dinner - starting from dinner on the day of arrival (check-in) until lunch on the day of departure (check-out). Snacks, appetizers, sandwiches, and portions available at the Pool Bars, Swim-up Bar, and Carijós Bar - open according to the resort's schedule. Non-alcoholic and national alcoholic beverages included. Meals - breakfast, lunch, dinner, and quick snacks. Drinks - water, sodas, juices, caipirinha, caipirosca, caipiríssima, sakerinha, vodka, Brahma beer, Budweiser, and Bohemia, Brahma draft beer, 8-year whisky. French sparkling wine, Chilean and Argentine white and red wine. (Labels according to hotel preference). Mini-bar - waters and sodas. Daily consumption is free. Same-day restocking is charged separately. Buffet restaurant and themed stations - Nossa Senhora das Ondas; Turma do Costao Restaurant (no reservation needed). Themed Restaurants - Nossa Senhora da Vitória (tasting menu), Kaigan (oriental cuisine), Trattoria (pasta and pizzas). Advance reservation required, check schedule. Carijós Bar, Swim-up Bar (seasonal), Pool Kiosk - drinks and cocktails throughout the day. Pool Bar - salad buffet, hot snack buffet (hot dogs, burgers, fried and baked pastries), dessert buffet (fruit salad, ice creams), and drinks (water, sodas, juices, coffee, and teas). Self-service system. Kiosk with drinks on the beach (seasonal, during summer). Meals specially prepared for guests with diabetes, gluten and/or lactose allergies, or other dietary restrictions. Inform at the time of booking and request a special dietary form. If preferred, you can schedule an appointment with the resort's nutritionist after check-in at the Guest Center.

There are 7 restaurants and 5 bars at Costao do Santinho: Nossa Senhora das Ondas: the main restaurant of the resort with a capacity for 500 people. Attached to Nossa Senhora das Ondas is Ninho dos Pássaros, inspired by the 160 species of birds cataloged by the resort's ecology unit. Breakfast: 07:00 to 10:30. | Lunch: 12:00 to 15:00. | Dinner: 19:00 to 23:00. 10-minute tolerance after the end of hours. Espaço Gastronômico Sambaqui: general roasts, highlighting rib roast on an open flame, picanha, and filets. Capacity for 550 people. Kaigan: themed restaurant with sushi combos and hot oriental dishes. Capacity for 110 people and requires a reservation. Dinner: by reservation. Check for days and hours of operation. 10-minute tolerance for delays. Trattoria: themed restaurant - Italian cuisine, with appetizers, pizza, and pasta rotation. Capacity for 140 people and requires a reservation. Dinner: by reservation. Check for days and hours of operation. 10-minute tolerance for delays. Nossa Senhora da Vitória: themed restaurant, offering the best of contemporary cuisine. Located next to the International Hotel, with a capacity for 220 people. Requires a reservation. Dinner: by reservation. Check for days and hours of operation. 10-minute tolerance for delays. *Opens for breakfast and lunch if occupancy is high. Children's Restaurant: Balanced buffet supervised by the nutrition team and specially prepared for children. Lunch: From 11:30 to 14:00 (from 12:00 to 13:00 with monitor supervision) Dinner: From 18:30 to 21:00 (from 20:00 to 21:00 with monitor supervision) Rancho do Pescador: Specializes in seafood cuisine, with a capacity for 140 people. Not part of the All Inclusive. 5 Bars Bar das Piscinas: snacks, sandwiches, and drinks available all day. Service: 10:30 to 02:00. Bar Carijós: nights at Costao are enhanced by drinks, cocktails, and special mixes. Service: 18:00 to 02:00. Bar Molhado: drinks by the pool, enjoying a stunning view. Service: 10:30 to 18:00. Check for days of operation. Pool Kiosk: drinks and beverage service. Service: 10:30 to 19:00. Pool Kiosk: food service. * Availability of restaurants and hours are subject to change depending on the resort's occupancy. Rules for themed restaurant reservations: Stay of 2 to 3 nights - 1 reservation per apartment Stay of 4 to 5 nights - 2 reservations per apartment Stay of 6 to 7 nights - 3 reservations per apartment Stay of 8 to 9 nights - 4 reservations per apartment Stay of 10 to 11 nights - 5 reservations per apartment Stay of 12 to 13 nights - 6 reservations per apartment

Costao do Santinho offers a complimentary service for customizing the diet menu. This service caters to people with gluten intolerance, lactose intolerance, diabetes, post-surgery recovery, and babies who require special diet consisting of soups and purees. Simply inform us when making your reservation and identify yourself at the reception during check-in to schedule an interview with our nutritionists.

Costao is located in the north of the island of Santa Catarina, at the end of the main avenue of Santinho Beach and just after Ingleses Beach, in Florianópolis. Address: Costao do Santinho Resort Estrada Vereador Onildo Lemos, 2505, Santinho Beach 88058-700 - Florianópolis – SC

Hercílio Luz International Airport (FLN) is located in the south of the island, 45 km from Costao do Santinho. To reach the resort, we recommend the shuttle service provided by our partner company Santa & Bella Turismo and Receptivo Turismo, at an additional cost. The service includes the following routes: FLN Airport x Costao / Costao x FLN Airport. To contact this service, call: 08000481000. You can also take a licensed taxi, use app-based transportation, or rent a car. You can request the transfer for the airport/resort/airport route at the time of your reservation directly with the Costao Reservations Center (08000481000), up to 72 hours before your stay. To schedule a transfer less than 72 hours before the day of your stay, or if you purchased your reservation through travel clubs or operators, contact Santa & Bella Turismo e Receptivo – 48 3261 1980 - costao@santaebella.com.br Google Maps Route

Follow the instructions below to reach Costao: 1 - Right after crossing the Governador Pedro Ivo Campos Bridge, which connects the mainland to the island, there will be signs directing you to the north of the island via Beira Mar Norte Avenue. 2- Follow Beira Mar Norte Avenue until you reach a roundabout where signs will direct you to the north of the island once again (the most well-known neighborhoods in the north are: Jurerê, Canasvieiras, Ingleses, and Santinho - the latter being where we are located). 3 - The state highway (SC-401) takes you to the Canasvieiras neighborhood roundabout, where there will be signs directing you towards the Ingleses neighborhood. 4 - The Santinho neighborhood is located just after the Ingleses neighborhood, and Costao is at the end of the main avenue, which is named Estrada Vereador Onildo Lemos. Google Maps Route

Many options are offered for our guests to engage in various activities and have fun during their stay with us. With entertainment for all ages, the professionals who make up the sports and leisure team are ready to assist you. To check more detailed information on what is offered by age group, visit the following link: www.costao.com.br/all-inclusive Download the Costão app for the complete schedule: Children's recreation hours: 9:30 AM to 10:00 PM

Costao do Santinho has one of the most complete infrastructures for practicing sports in resorts in Brazil, with various activities: soccer (on the court or field), volleyball (on the court, beach, or pool), surfing, tennis, golf, walking and hiking, tree climbing and zip-lining, swimming, water aerobics, bodybuilding, archery, sandboarding, etc. We provide equipment rentals.

In addition to the activities offered by the Sports & Leisure team (according to age group) and the attractions included in the package program (gatherings, presentations, etc.), we have the Carijós Bar, which operates from 6 PM to 2 AM.

Activities with an extra cost include: surfing lessons with the Costao do Santinho surf school (SUP activity with the Resort's Sports and Leisure team is free), tennis lessons, schooner trips, horseback riding, tree climbing, and zip-lining, Costao VR Games, treatments at Costao SPA, beauty salon, Costao Golf, Costao Delivery, consumption at Rancho do Pescador (amount deducted from credit for guests who booked a stay at Hotel Internacional), purchases at the boutique, bottles of alcoholic beverages, tours, and city tours. In the resort's shopping center, you can find a pharmacy, newsstand, books and newspapers, laundry, ATM, Costao boutique, photo store, and jewelry store.

Internet access in social areas and apartments is free. To make use of this service: 1. Connect to the wifi network “Costao Guests” If you have any questions, contact the Guest Center (extension 2222) or the reception (extension 1853)

Costao has an aquatic complex with eleven pools located in the social area, in front of the International Hotel, in villas 6, 10, and 14. Two outdoor pools are heated and are located next to the Nossa Senhora das Ondas restaurant, and two are thermal and indoor, located in the International Hotel and the social area. We have everything from children's pools to an infinity pool with a swim-up bar and a Children's Water Park, with a circuit to ensure children's fun. We also have the Solarium Sete Chacras, a space with six whirlpools and an outdoor hot tub where you can enjoy the landscape while relaxing.

For your convenience, we offer a baby kit containing the following items: crib and bathtub. We also have high chairs for babies in the restaurants.

There is an option to hire a babysitter for a minimum of 4 consecutive hours per day (the babysitter is responsible for only one child). Scheduling must be done by phone: (48) 3261 2222 or extension 2222 during the stay. The service must be requested at the Guest Center at least 24 hours in advance.

Yes, you can request our Food & Beverage department to provide baby food during your stay.

There is a courtesy for children up to 3 years old (request Baby Kit or extra bed when confirming the reservation).

There is an option to include an extra bed (for children aged 4 to 11) in the Superior apartments (Portuguese Villas) and Master Suite (International Hotel), with additional charges. The inclusion of up to two extra beds (for children aged 4 to 11) is possible in the Superior apartments with 1, 2, and 3 bedrooms (Portuguese Villas) and in the Luxury and Imperial Suites (International Hotel), subject to payment. Please check prices and availability with our sales team.

We have adapted apartments for people with disabilities. Please specify the type of need when making the reservation, so we can offer the best option to accommodate you.

We are a Dog Friendly resort. We accept 1 (one) dog up to 15kg per reservation. It is mandatory to present the pet's updated vaccination card at check-in and sign the liability term. Policies and Conditions Liability Term The daily fee for each animal is R$ 110.00 and includes 2 (two) pee pads and 2 (two) food/water bowls. The resort does not provide food for pets, and it is the sole responsibility of the owner to feed and care for the dog's hygiene during the stay. The dog must remain on a leash or be held all the time when outside the accommodation, and any physical or material damages caused to guests, staff, visitors, or the resort's structure will be charged to the dog's owner.

Our SPA offers a variety of treatment options, whether for relaxation, aesthetic, or therapeutic purposes, providing well-being, balance, and harmony for your body and mind. All this is in a cozy and inspiring environment. Upon arriving at the resort, check out all the options in our Spa Menu and schedule an appointment by dialing extension 2170.

The Costao SPA is open to the public, meaning it is not necessary to be staying at the resort to enjoy the treatments and facilities. Advance booking must be made by calling: (48) 3261-2170 or (48) 3261-2171. For more information about the treatments offered, please refer to the SPA page.

Do you want to improve your golf skills on a pleasant and spacious course surrounded by the Atlantic Forest? The Costao Golf Club offers lessons for all levels of players, from beginners to professionals. The Costao Golf Club course is spread over 3,300 yards, which is approximately three thousand meters and a walk of over six kilometers during play between the 9-hole course. The playing area is attractive and competitive, being qualified to host practices and tournaments. - We do not accept the hotel's consumption card; - Costao Golf has an additional cost that must be paid with cash or debit/credit card; Contact Costão Golf: 48 3261 3209

You can contact our Customer Service Center by calling 0800 048 1000 or through our online store at www.costao.com.br, or via WhatsApp at (48) 32612051. Call Center hours: Monday to Friday: 8am to 7pm Saturdays: 10am to 2pm Resort reception phone number: 48 3261 1853

It is 100% safe to confirm your booking through our online store. Our website is certified by Certisign, which certifies that the company has gone through all the necessary processes to ensure that such transactions are carried out safely.

Payment via the Online Store (through the website): can be made in up to 10 installments on Visa and Mastercard credit cards. If the customer's credit card is not approved, the reservation will be automatically canceled, and an electronic message will be sent to the customer to make payment another way. Payment through the Reservation Center (via the number 08000481000): CREDIT CARD: - Payment can be made in up to 10 installments on Visa and Mastercard credit cards for cards issued in Brazil; if the payment is made with credit cards issued outside Brazil, the amount cannot be split into installments. The customer will receive a link from the attendant to provide their credit card details, which must be filled in within 48 hours after the link is sent. After this period, the reservation is automatically canceled. ELECTRONIC TRANSFER, DEPOSIT OR PIX: - Payment can also be made via bank electronic transfer, in a single installment. By choosing this payment method, the customer can inquire about different conditions (upon consultation). The amount and payment details (bank details and PIX key) are sent by the attendant who made the reservation. The transfer receipt must be sent within 48 hours to the email of the attendant who made the reservation, or via WhatsApp to the number 48 98405 4703, with the following information: reservation code, purchaser's name, and total purchase amount. It's important to note that we will not send reservation confirmations through this channel (WhatsApp), which should be used only for sending and receiving the payment receipt. DOWN PAYMENT + 9X CREDIT CARD Another accepted payment method is with an initial deposit (of at least 20%) and the balance can be in up to 9 installments on the credit card. 20% DEPOSIT + 9X CREDIT CARD Check bank account details with our Reservation Center through the phone 08000481000.

The details needed to proceed with your pre-reservation are: Check-in and check-out dates // Chosen apartment type // First and last names of all adults // First and last names and ages of children // City of origin // CPF of all guests // Date of birth of all guests // Contact phone number of the main guest // Email for the main guest's contact // Chosen payment method.

RESORT CANCELLATION POLICY For all cancellations requested in normal situations, except periods of catastrophe, pandemics, or public calamity, we apply the following cancellation policy: - Cancellation up to 10 days before check-in (entry date): no cancellation fee. - Cancellation 09 days or less before check-in: a fee of 100% of the reservation value is charged. - Cancellation for Christmas, New Year, January, February and/or Carnival packages: up to 30 days before check-in (entry date) no cancellation fees apply. Between 29 and 10 days before check-in (entry date): a fee of 10% of the reservation value is charged; Between 09 and 07 days before check-in (entry date): a fee of 20% of the reservation value is charged; Less than 03 days before check-in (entry date): a fee of 100% of the reservation value is charged. - Reservations made through third parties such as portals, agencies, or operators, group and event reservations may have specific cancellation policies. These should be consulted or informed through the purchase channel chosen by the guest. - NOTE: Refunds will be by issuance of a credit letter with a validity period of up to 01 (one) year from the cancellation date. The credit letter can be used to offset amounts for a new reservation, according to the current rate and resort availability.; The cancellation must be made directly at the Resort by phone: 08006450915 or via email: reservas@costao.com.br.

You can contact Costao through the email [qualidade@costao.com.br](mailto:qualidade@costao.com.br)

If you noticed that an item is missing after your stay with us, know that we keep items for 3 months and can send them via mail. The shipping cost is paid by the recipient. After this period, the items are sent for donation. Lost and Found: TEL: 48 3261-1772 Email: achadoseperdidos@costao.com.br

We always have job openings at the resort in various areas. You can send your resume to the email rhu@costao.com.br or go to the HR at Costao (Estrada Vereador Onildo Lemos, 2505, Florianópolis) on Tuesdays or Thursdays, from 1:30 PM to 5:30 PM.

The Vacation Club is a holiday program from Costao do Santinho where the client acquires points that are converted into weeks of accommodation at Costao do Santinho itself or at other resorts affiliated with RCI. The client purchases a certain amount of points, for a fixed price and period of years, which are converted into weeks of accommodation. Points are debited according to their use—similar to a bank account. This holiday program allows its members to plan their family vacations in advance with comfort, quality, and security. The Vacation Club Costao do Santinho member has access to an exclusive customer service and reservations center. The hours of service are Monday to Friday, from 9 AM to 5 PM, through the phone number 0800 645 0917 (toll-free) or email: atendimentovacation@costao.com.br. For more information, please visit the website www.costaovacation.com.br.